It is 11.30 at night and I am browsing the internet happily using Maxis Broadband. All these while we have been loyal user of Streamyx until Tuesday when we have decided that we can no longer put up with the stupidity and lack of neuron nerve cells in the brain of these TM staff. TM Point Puchong to be exact.
You see, about 4 weeks ago when we moved to the new house, Azman has gone to the branch and requested for the phone service to be changed in address. The torture of waiting for his turn at the TM Point doesn’t need my exquisite elaboration I believe. They however, put his request into process and guarantee that phone and internet services will be ready at our new residence in two weeks, MAXIMUM.
Fine! I do not know if 2 weeks is as stated in their KPI but I guess all we need to do is wait. Although a fortnight to me is a mighty long time considering we only move from Jalan XX, Bandar Kinrara to Jalan YY, Bandar Kinrara not Jalan XX, Bandar Kinrara to Jalan YY, Zimbabwe.
And of course if they have kept their words I wouldn’t be writing this… third week come without a inch of network cable being installed at the Chateau. Makcik sudah marah! Jualan t-shirt ManUtd akan terganggu!
Everyday Azman would call to follow up on the status and their feedbacks was getting more and more ridiculous from one time to another. One day they say that their outsourced contractor hasn’t reply their email, or didn’t pick up their call and on the last day, the TM officer gave us the contractor’s number for us to call ourselves! Kalau Dato’ Zamzam dengar ni agak-agak dia nak kata apa?
So it is final and we decided to put our long term relationship with Streamyx into Talak 4. Farewell! In order to terminate the service we had to go to TM Point again. This time I had come together with Azman. There were 7 counters in that service center and only 4 was occupied with TM Point staff. That is INCLUDING Counter no 4 that has got a SECURITY GUARD sitting behind it!! A SECURITY GUARD!!!
We took a ticket and the number was just ten customers away from our turn. Only ten! If it was the post office, ten people with different errands can be settled in mere 15 minutes. But I nope, it took longer at TM POINT , because I don’t know… It is the era of the INTERNET and they provide HIGH SPEED BROADBAND and yet we had to fill in 2 forms with the same attributes ON PAPER!
We waited for 70 minutes!! That’s more than one hour!!
And when it was our turn to TERMINATE our service, the officer had to key-in God knows what information into what seemed to me more than one type of system. The whole processed required us to sit at the counter for slightly over 10 minutes!! We only wanted to stop the service, I wonder how long does it take if we wanted to sign up as first time user, I bet she would need to take an hour to key in tahapa-apa nama nenek atuk arnab semua key in kottt!!
The officer behind the counter despite taking ten minutes didn’t even bother asking what’s wrong and why did we want to stop dealing with them. Well I told her and her reply was.. “Yes… memang slow!”
*pengsan*
TM Points are very nicely designed. They have nice benches to sit during our long wait and all. And they also have these little round table with chairs as well. But we can’t sit there for it was labeled “For Business Customers Only”. The Customer Service manager sits at the table at one point, with her arms crossed and staring into space. I seriously thought she could make herself useful and open a closed counter to serve more clients. But then again, I don’t know who is classified as business customers. Aren’t we a business customer? If we aren’t then what are we? Main-main customer kot.
So that’s my story about our divorce talak 4 with TM. Bye bye TM! Bangang giler staff2 ko tu!
Kau duduk kat hulu kot. Hahahaha
BODOH nye lu org mlayu kutuk bangsa sendiri.
Hi! Korang yang sayang TM ni kalau berani bagi link Facebook korang kat sini. Aku nak tengok muka cybertroopers TM yang tidak dapat menerima hakikat ini. Hihihi
Asyraf, awk tu beradab sgt kah? Diyana just shared her (bad) experiences dgn TM. Kalau awk xde masalah sudah lah.
1 lg, pe kena mengena ngn melayu? Tolonglah. Tak rasional lansung. Bugger!
P/s: Diyana, teruskan dgn kritikan membina anda. U rockss! =P
baru baca jugak…macam setuju je. last year nak terminate TMNet dial up service yg subscribed masa kat UM dulu punya la seksa. TMPoint tu buka pintu 15min lewat dr actual time dia patut buka. pastu desktop semua baru nak “on”. customer dah beratur panjang. sampai my turn kat kaunter 3 tu tunjuk la bil kata nak terminate padahal dah bertahun x guna and x de bil pun before ni. budak pompuan tu jawab, “pegi kaunter 1 dik.” kita ni pun pegi la kedek2 ambil no lain ke kaunter 1. lepas proses terminate selesai di tanya “nak bayar ke?” so i answered “ye la…” then dia jawab “pegi kaunter 3 ye.” rasa2 darah dah naik 40%.” tadi saya dah pegi sana tapi die suruh datang sini dulu, tak boleh ke saya bayar dulu tadi?” lalu dia jawab lagi “eh, boleh je sebenarnya…” dengan tahap kesabaran yang tinggi pergi la menekan nombor sekali lagi…
as a conclusion :
1) i totally agree yg service dorang lembab and tak sistematik
2) patutnya as net provider die boleh link semua transaction pada satu point
3) work flow tu kena perjelaskan kat staf even for temporary staffs
4) disiplin kerja kena tinggi (kalau nak improve la)
5) please save the environment (tekan nombor banyak kali guna banyak kertas!)
pelik gak… mula2 kata nak terminate.. takda pun kata nak bayar.. orang tu tanya, baru kata nak bayar.. 😛 pun nak marah? alahai blogger suma.. bukan tm je ada prob.. ada yang prob ngan tm.. ada x.. like me.. serious.. mmg xpernah ada prob pun.. cuma kadang2 slow ler..tapi biasa la.. dari broadband.. slow n kuota…ada orang ada prob ngan maxis, ngan digi, ngan celcom.. masing2 punya pilihan.. tak perlu gado2 pun 😛
laa internet awk da ok kan.. remove je la post ni.. semua org wat kesilapan. menda biasa tuh..
I 200 percent agree with u Diyana.Tm point kat bangi sangat 2 kecian. tolonglah employ pekerja yang berdedikasi dan bersopan santun. namenya melayu muslim pulak tu.tapi adab sopan tak tahu letak kat mane. bila I cakap u all nie sekolah sampai kat mane. cakap sekolah tinggi tapi adab sopan tercorot.pada pemikiran I lah kan, kalau seseorang tu berpelajaran tinggi sikap diaorang ngan cutomer mesti tiptop kan.dan I pergi untuk add line untuk subcompany I, dahlah pickup call macam baru bangun mimpi taktau greeting customer.panjang nak cerita ni.then tak beberapa minit lepas tu I received lg call dari diorang nameny yus… tak ingat la name dia.cakap bos kat situ.i pun terfikir kalu dia bos takde kerja ke yer.telefon I semata mata nak marah kat I.kesian betul dia ni.agak baru naik pangkat kot.paling menyedihkan I tak minat nak discuss dengan dia.better deal dengan satu girl ni nama Farah okaylah.mungkin dia tak happy I nak deal dengan farah mungkin la “assistant” dia kot.betul betul I cakap TM point kat bangi memang staff tak berpenddidikan. Hellllllllllllo Tm, Bangi area elit area okay.Please get us your trained staff.
Salam, selamat hari raya..saje nk cari tmpat luahkan isi hati. Malam raya rabu lepas ingat kot nk tumpang wifi ayah kt kampung, tetiba tak boleh pakai. Report kt TM ckp nk hantar technician sbb operator tu ckp dorang on stand by 24 hr. Sampai hari ni dah raya ke 5 x sampai2 pun technician tu, agaknya technician tu dtg dr Mumbai kot..tp tiap kali kalau sy call mesti operator tu ckp benda yg sama..kabel rosak..teks ucapan pun sama je..x kiralah yg jwp tu laki ke atau perempuan…rasa mcm bercakap dgn robot..so xde la saya nk berinternet selama bercuti raya di kampung ni..so much for ‘efficient services’…ok lah itu saje keluhan sy..maaf zahir batin..
Diyana,
I share the same pain, in the pass I was a Tmpoint user for many years.
Now, I’m too a happy Maxis user. I switched everything from home phone, broadband to Maxis.
Tmpoint should learn from Maxis what is the meaning of ‘Customer Service’ and ‘Responsibility at the very least. It isn’t about whether you’re Malay, Chinese or Indian. Maxis got different kaum too.
Although no one is perfect, but TMpoint stuff is really really not responsible.
The Karma said: “Whatever one do to others, it would come back to them. Good or bad.”
Many bless for your courage to say this out.
-Angel
tm mmg bodoh.. the whole troopers mmg bodo..dr c.e.o sampai la ke frontliners.. yg duk backing tm ni..of coz la..org2 tm jugak!!!konfem!