TM Point yang bodoh
It is 11.30 at night and I am browsing the internet happily using Maxis Broadband. All these while we have been loyal user of Streamyx until Tuesday when we have decided that we can no longer put up with the stupidity and lack of neuron nerve cells in the brain of these TM staff. TM Point Puchong to be exact.
You see, about 4 weeks ago when we moved to the new house, Azman has gone to the branch and requested for the phone service to be changed in address. The torture of waiting for his turn at the TM Point doesn’t need my exquisite elaboration I believe. They however, put his request into process and guarantee that phone and internet services will be ready at our new residence in two weeks, MAXIMUM.
Fine! I do not know if 2 weeks is as stated in their KPI but I guess all we need to do is wait. Although a fortnight to me is a mighty long time considering we only move from Jalan XX, Bandar Kinrara to Jalan YY, Bandar Kinrara not Jalan XX, Bandar Kinrara to Jalan YY, Zimbabwe.
And of course if they have kept their words I wouldn’t be writing this… third week come without a inch of network cable being installed at the Chateau. Makcik sudah marah! Jualan t-shirt ManUtd akan terganggu!
Everyday Azman would call to follow up on the status and their feedbacks was getting more and more ridiculous from one time to another. One day they say that their outsourced contractor hasn’t reply their email, or didn’t pick up their call and on the last day, the TM officer gave us the contractor’s number for us to call ourselves! Kalau Dato’ Zamzam dengar ni agak-agak dia nak kata apa?
So it is final and we decided to put our long term relationship with Streamyx into Talak 4. Farewell! In order to terminate the service we had to go to TM Point again. This time I had come together with Azman. There were 7 counters in that service center and only 4 was occupied with TM Point staff. That is INCLUDING Counter no 4 that has got a SECURITY GUARD sitting behind it!! A SECURITY GUARD!!!
We took a ticket and the number was just ten customers away from our turn. Only ten! If it was the post office, ten people with different errands can be settled in mere 15 minutes. But I nope, it took longer at TM POINT , because I don’t know… It is the era of the INTERNET and they provide HIGH SPEED BROADBAND and yet we had to fill in 2 forms with the same attributes ON PAPER!
We waited for 70 minutes!! That’s more than one hour!!
And when it was our turn to TERMINATE our service, the officer had to key-in God knows what information into what seemed to me more than one type of system. The whole processed required us to sit at the counter for slightly over 10 minutes!! We only wanted to stop the service, I wonder how long does it take if we wanted to sign up as first time user, I bet she would need to take an hour to key in tahapa-apa nama nenek atuk arnab semua key in kottt!!
The officer behind the counter despite taking ten minutes didn’t even bother asking what’s wrong and why did we want to stop dealing with them. Well I told her and her reply was.. “Yes… memang slow!”
TM Points are very nicely designed. They have nice benches to sit during our long wait and all. And they also have these little round table with chairs as well. But we can’t sit there for it was labeled “For Business Customers Only”. The Customer Service manager sits at the table at one point, with her arms crossed and staring into space. I seriously thought she could make herself useful and open a closed counter to serve more clients. But then again, I don’t know who is classified as business customers. Aren’t we a business customer? If we aren’t then what are we? Main-main customer kot.
So that’s my story about our divorce talak 4 with TM. Bye bye TM! Bangang giler staff2 ko tu!