TM Point yang bodoh
It is 11.30 at night and I am browsing the internet happily using Maxis Broadband. All these while we have been loyal user of Streamyx until Tuesday when we have decided that we can no longer put up with the stupidity and lack of neuron nerve cells in the brain of these TM staff. TM Point Puchong to be exact.
You see, about 4 weeks ago when we moved to the new house, Azman has gone to the branch and requested for the phone service to be changed in address. The torture of waiting for his turn at the TM Point doesn’t need my exquisite elaboration I believe. They however, put his request into process and guarantee that phone and internet services will be ready at our new residence in two weeks, MAXIMUM.
Fine! I do not know if 2 weeks is as stated in their KPI but I guess all we need to do is wait. Although a fortnight to me is a mighty long time considering we only move from Jalan XX, Bandar Kinrara to Jalan YY, Bandar Kinrara not Jalan XX, Bandar Kinrara to Jalan YY, Zimbabwe.
And of course if they have kept their words I wouldn’t be writing this… third week come without a inch of network cable being installed at the Chateau. Makcik sudah marah! Jualan t-shirt ManUtd akan terganggu!
Everyday Azman would call to follow up on the status and their feedbacks was getting more and more ridiculous from one time to another. One day they say that their outsourced contractor hasn’t reply their email, or didn’t pick up their call and on the last day, the TM officer gave us the contractor’s number for us to call ourselves! Kalau Dato’ Zamzam dengar ni agak-agak dia nak kata apa?
So it is final and we decided to put our long term relationship with Streamyx into Talak 4. Farewell! In order to terminate the service we had to go to TM Point again. This time I had come together with Azman. There were 7 counters in that service center and only 4 was occupied with TM Point staff. That is INCLUDING Counter no 4 that has got a SECURITY GUARD sitting behind it!! A SECURITY GUARD!!!
We took a ticket and the number was just ten customers away from our turn. Only ten! If it was the post office, ten people with different errands can be settled in mere 15 minutes. But I nope, it took longer at TM POINT , because I don’t know… It is the era of the INTERNET and they provide HIGH SPEED BROADBAND and yet we had to fill in 2 forms with the same attributes ON PAPER!
We waited for 70 minutes!! That’s more than one hour!!
And when it was our turn to TERMINATE our service, the officer had to key-in God knows what information into what seemed to me more than one type of system. The whole processed required us to sit at the counter for slightly over 10 minutes!! We only wanted to stop the service, I wonder how long does it take if we wanted to sign up as first time user, I bet she would need to take an hour to key in tahapa-apa nama nenek atuk arnab semua key in kottt!!
The officer behind the counter despite taking ten minutes didn’t even bother asking what’s wrong and why did we want to stop dealing with them. Well I told her and her reply was.. “Yes… memang slow!”
*pengsan*
TM Points are very nicely designed. They have nice benches to sit during our long wait and all. And they also have these little round table with chairs as well. But we can’t sit there for it was labeled “For Business Customers Only”. The Customer Service manager sits at the table at one point, with her arms crossed and staring into space. I seriously thought she could make herself useful and open a closed counter to serve more clients. But then again, I don’t know who is classified as business customers. Aren’t we a business customer? If we aren’t then what are we? Main-main customer kot.
So that’s my story about our divorce talak 4 with TM. Bye bye TM! Bangang giler staff2 ko tu!
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125 Comments »
fariza on 09 Jul 2010 at 2:57 pm #
masa aku nak bukak akaun dulu pun sampai muntah darah. Ada satu masa tu aku g tm point. lps minah tu key-in entah apa2, dia pusingkan monitor ke arah aku, lps dia tanya “ada error message keluar. apa maksud error ni?” dia nak suruh aku debug ke apa? mana la aku tau. bongok betul.
Nize on 09 Jul 2010 at 2:59 pm #
**double thumb up untuk post ini excellent**
fahidayati on 09 Jul 2010 at 3:21 pm #
mengalami perasaan yg sama macam u, D! nama je internet jalur lebar, menghubung dunia luar segala bagai. tapi bila nak terminate ko kena menapak ke TM POINT tu. apa kes dengan kemudahan internet jalur lebar kalau kita nak buat manual. pastu hold kita lelama kat kedai dia… just to show yg kedai dia sangat cantik! i belum jatuh talak lagi dengan streamyx sebab masa kawen sign kontrak 2 tahun… kang i kena bayar edah dia pulak… i guna setahun tak sampai.
sayahappyslalu on 09 Jul 2010 at 4:08 pm #
email this post to the TM manager/headquarters.. i did it with McDonald before and the called me back for explanation. Padan Muka!
eintanz on 09 Jul 2010 at 4:21 pm #
oh kalau tak salah, my hubs faced the same prob when we first nak install streamyx. i dengar2 dia slalu call tm tanya bila nak install and dengar dia ngomel2 dorang tak datang. but once pakai mmg best la no prob unlike broadband my place bad connection skit. but yeah tm agak lembab.
zurzur on 09 Jul 2010 at 4:34 pm #
i kena same thing la. pergi TM point nk relocate line to new address, dia cakap min 1mo bcos new infrastructure required. pastu after 1mon call, dia kata bcos of low demand for line at the new place, have to wait 2-3 months. pastu bengang punya case, i pegi terminate line kat same branch…katanya hujung bulan dpt last bill. sekali tengok sama jer bila…takde mention termination pun…siap ng reminder lg…tu sapa nak byr tu??? 3 bulan tp takde service…haprakssss!!!!
Ummi on 09 Jul 2010 at 7:22 pm #
As for me, nak ganti faulty modem took 3 f****** weeks. Tu pun hari-hari call tanye. Reason dia sangat best: Takde stok! Can you imagine? Gile bangang diorg ni. Until one day I decided to e-mail the bosses. Ta-dah! Less than 24 hours I got a new modem. Boooo TM!
ajiroh on 09 Jul 2010 at 7:59 pm #
haii.. i suka post ni. i pun pernah kene dgn tm point. nak install streamyx amik masa 2 3 bulan. dorang buat kerja sgt lembab. last2 i terminate je
Ken on 09 Jul 2010 at 10:18 pm #
TM net stuck in govt era …
anonimus on 09 Jul 2010 at 10:27 pm #
here’s an idea for you. go to mcmc (skmm) website and file a complaint there. over there they will take your complaints seriously. give it a try and find out for yourself.
Shila on 12 Jul 2010 at 9:21 am #
Saya (bukan nama sebenar) bekerja dengan TM. aahahahha. tapi I pun TAK PERNAH happy with their service. streamyx selalu kaput, and there was one time, i tak dapat streamyx sebulan tapi derang tetap suruh bayar bil. kepala hotak depa lah. terus i bertukar menjadi raksaksa hijau. dah la i bayar bil harga kastemer, bukan harga staff. bengang nak mampuih
after another month full of maki hamun dan kata2 nista kepada TM, baru i dapat balik streamyx tuh. tapi everytime i call them, or pegi tm point, ada 1001 alasan derang. kabel bawah tanah putus lah, gempa bumi kat negara mana tah, itu lah ini lah, and yes, derang suruh kol sendiri contractor tu at the end. mmg kurang ajo betul.
last2 i pegi kat tm point, “you nak buat cepat? or you nak i email dato’ zam straight and lodge my complaint? and detail out dengan tm point mana i deal, dengan siapa i cakap dekat call centre and all?” siap sebut email dato zam and his line semua, konon2 dah get ready nak report. keji, pekerja TM meng-ugut pekerja TM sendiri, tapi i bayar billll dohhhh
being staff tm sendiri pun i tak pernah sabar dengan TM, so apa tah lagi you. tapi maxis kat area rumah ni cam tak memberangsangkan jugak, tapi i kena redha dulu dengan streamyx. at least sampai kontrak bodoh ni habes. huhuhuhu.
atie on 12 Jul 2010 at 4:56 pm #
post yg kejis but i like……same goes to me my dear….rasa cam nak hempuk2 je….slalu kalau i yg call sure kena la sape yg angkat tu..nasib leee…
bukan nama sebenar on 14 Jul 2010 at 11:59 am #
setuju sesangat, bengang giler ngan tm bangang nih. TM banyak tipu punyer service…
meera on 19 Jul 2010 at 4:23 pm #
kenapa anda terlalu kureng ajar? wat if u were the one sittin behind the counter?
jjc@truelife on 19 Jul 2010 at 4:33 pm #
i think this blog owner dh terlebih ajar..spatutnya u jus go direct dia punya manager..knp perlu jatuhkn maruah seseorang dgn sebegini cara..how full are u..nak balik …bukak inetnt…creat new article about tmpoint…mcm mmn kalau u ader busnies…than org buat mcm nie kat u…kembali lah ke pangkal jalan…org yg menaburkn fitnah dosa or balasan nya sama dengan org yg melakukn zina…hope u….BERTAUBAT>>>tq…jgn terasa…i pun budak UM…tp penuh dengan didikan…SAY yes to UM…
langor on 19 Jul 2010 at 4:39 pm #
Hi! all, to me semua macam o.k je. Sebab dah lama I jadi customer TM tak ada pun facing any problem pun kat TMpoint. Dia org o.k je. Sekali-sekala tu adalah i cuba nak guna other svc provider, tapi nampaknya coverage tak memuaskan. So i prefer streamyx is the best.
Kita tak boleh nak salahkan org sebarangan. Nobody is perfect. Kesian kat dia org. Bayangkan kalau duduk kat customer svc macam dia orang, nak layan macam-macam karenah org. Sebab i pun keja kat customer svc. Memang menguji kesabaran betul.
Deanne on 19 Jul 2010 at 5:01 pm #
I do agree with Langor, I went many time to tmpoint but no problem. I apply line and streamyx all at tmpoint….ok. They are just service,….back end job others do. Kalau ke post office 15 minit for 10 people but bukn nak apply kan…..kalau ke bank pun apply loan tak de lah 5 minitkan, mesti kena check ic , etc…takut tipu kan sekarang ramai yg suka tipu, pakai tapi tak byr.
As for Shila..konon pekerja TM, but still condemn the company that pay the salary every single month+ bonus, nasi di makan pun TM beri….?????
If I am Dato Zam (say Shila Ceo), I think shila will get fired and not the Tmpoint.
Kalau dah kerja kat TM, Shila shud know the co’s flow…..
But I still agree with Langor, streamyx is what I aand my family use daily esp. my kids for studies. Nak guna Celcom broadb, kdg2 ada, kdg2 tak pat walaupun kat rmh. Pernah guna kat hotel, lagi hampe. Pernah baru2 ni guna Maxis, tak sampe 1 minggu (idea kwn)…sslow mcm turtle……
Kesian saya dgn org tmpoint, setitik nila saja, tapi yg kutuk tu duduk lah situ dan jumpa customer mcm yg kutuk, apa rasa nya?????
Diyana on 19 Jul 2010 at 5:35 pm #
Meera, jjc@truelife, langor and Deanne,
Korang adalah orang yang sama. post komen sekali cukup. yang buat lawak guna nama lain2 untuk post komen byk kali tu apa hal? lawak gilerr…
Watak si Deanne yang paling kelakar… komen si Langor ada dalam moderation, aku belum approve lagi… tapi boleh pulak dia kata “I do agree with Langor…”
hahahaha… lawak giler lakonan ko ni! hehehee
andy on 19 Jul 2010 at 5:46 pm #
apahal lepeh ni (shila) pakai nm org lain, takut tu..krn slh…awk kalau x da kja…////CENSORED BY ADMIN/////, berani nak komen tm point x bagus…tuih…
langor on 19 Jul 2010 at 5:51 pm #
Sorry Diyana. I bukan org yang sama. Cuma rakan sejawat yg sama-sama tengah baca blok u. Tak elok menyebarkan fitnah. Insaflah wahai teman.
Diyana on 19 Jul 2010 at 5:51 pm #
Sorry to someone named Andy. I dont approve comment with obscenities and stupidities.
Diyana on 19 Jul 2010 at 5:52 pm #
I was telling my experience. it was not fitnah. bersama-sama lah improve kualiti kerja anda. jangan baca blog je kerjanya…
andy on 19 Jul 2010 at 5:55 pm #
msti kja betina ni lah yg buat cerita x betul ni….x tahu malu….kalau berani sangat bagi full name awk yg awk malu nak bagi tahu….////CENSORED BY ADMIN////
andy on 19 Jul 2010 at 5:58 pm #
berani awk ckp sy stupidities…awk tu stupid ass…
andy on 19 Jul 2010 at 6:00 pm #
kalu awk tu byk experience…jgn buat blog…buat lah kja yg mendtgkan hasil…cth nya buat ank kah….improve kualiti kja konon…apa hasil kja awk…cuba ckp..////CENSORED BY ADMIN/////….
Diyana on 19 Jul 2010 at 6:01 pm #
Andy Douglas, jangan mencarut! Macam ni ke Pekerja TM bercakap? Asyik mencarut je.. isk isk
andy on 19 Jul 2010 at 6:02 pm #
sy kja tm kah…
langor on 19 Jul 2010 at 6:04 pm #
Nampak nya u sama juga dgn i. sebab u pun baca blog juga…. he he he he
langor on 19 Jul 2010 at 6:09 pm #
sorry Diyana i tak kenal langsung Meera & jjc@truelife. Demi allah…..!
langor on 19 Jul 2010 at 6:14 pm #
Diyana, u keja ke?
langor on 19 Jul 2010 at 6:22 pm #
kalau keja baru faham perasaan org lain. Dengan usia yg masih mentah, tak baik mengaibkan org lain. Kita ada agama masing-masing. Itulah gunanya org tua kita hantar kita belajar, supaya memahami yang baik & buruk sesuatu pekara. Hari ini hari TM, entah esok hari u. Dunia ni ibarat macam roda. Kalau tak percaya cuba u imbaskan masa silam………renung-renunglah….
tasya on 23 Jul 2010 at 11:21 am #
ajiroh on 23 Jul 2010 at 2:09 pm #
Sorry Diyana. I bukan org yang sama. Cuma rakan sejawat yg sama-sama tengah baca blok u
sorry Diyana i tak kenal langsung Meera & jjc@truelife. Demi allah…..!
——————–
apa kau cakap ni langor? c’mon la. kalau kerja tak cun mmg orang akan complaint la..
Diyana on 23 Jul 2010 at 2:18 pm #
ajiroh.. diorang ni memang kelakar… cuba baca komen si andy tanya nama penuh I and kata I malu nak bgtau! these guys are quite dumb! like seriously!
Sal on 23 Jul 2010 at 3:53 pm #
D, rasanye yg marah2 ni mesti staff kt tmpoint puchong heheh..kalu tak takkan emo sgt camni..
aku kt opis ni guna streamyx jugak. kalau skali down mmg azab gler nk tunggu elok. boss aku pon face the same problem cam ko d..apply 6 bulan lepas smpai sekarang belom pasang. tiap kali tnya derang kata takda coverage ke line gitu la. boss aku hangat ati jdnye sbb neighbour sebelah elok je guna streamyx. my boss dok kota kemuning. can u imagine org tunggu 6 bulan?
and then member aku baru pindah ke tmn bukit permata kt sri gombak pn kene yg sama. pon kata takde line gak sdgkan jiran sblah best je guna streamyx. member aku apply dari sebelom beranak sampai sekarang dah nak abis pantang pon.
haa tu yg x paham awat jd lagu tu kan? pd yg marah2 tu, aku rasa diyana bukan memfitnah tp dier menyuarakan rasa tak puas hati as a customer. aku bukan backing diyana sbb aku kenal dier tau..aku ni pembaca belog diyana yg setia je (setia ke heheh ;p) To TM or TM staff yg membaca, take this as aduan rakyat & try voice out pd pihak atasan korang supaya in future servis leh diimprove kan (keluor dah malay-english spelling aku!) jgn gaduh2 yer
atie on 24 Jul 2010 at 8:30 pm #
hmmmm…rasanye entry kat blog ni luahan rasa tak puas hati je…buat pe nak gaduh2..kan lebih baik ambil inisiatif untuk memperbaiki mutu kerja masing-masing….
rasanya kalau servis ok….org pun tak kan komplen kan?
ajiroh on 25 Jul 2010 at 5:44 am #
sal. rasanya masalah bos & member awak tu bukan sebab tak ada coverage tapi port untuk pasang streamyx full. mcm yg pernah saya kena utk pasang streamyx di area rumah sy di gombak. sebelum register tak ada pula orang TM Point MENARA TM bagitau saya yang port streamyx full di kawasan saya. so saya register la siap sambung balik line telefon di rumah. bayar duit kontraktor lagi. after a few week, saya call customer care tanya kenapa streamyx saya tak ada apa2 berita lagi. katanya ini masalah teknikal. dorang akan solve masalah ini secepat mungkin dan akan call saya balik dlm masa 2 3 hari. selepas hari keempat tak ada apa2 panggilan di terima. saya terus pegi ke TM Point MENARA TM balik. katanya streamyx saya dalam status tunggu sebab port full saya akan call awk balik dlm masa 2 3 hari. katanya la.. tp mcm td juga la. lepas seminggu tak ada apa2 call jugak.. lepas tu hari2 saya kena call, saya email. kata dorg status saya dlm keadaan tunggu.kami tak boleh nak pasang port kat tempat encik lg.bila dah cukup customer baru boleh pasang. kalau pasang untuk encik sorang rugi la kami.. oo mcm tu rupanya. ok sy tunggu la. 3 bulan sy tunggu x ada apa2 berita juga.saya siap call direct hp manager tm point Menara Tm. tp mcm tu jugak la jwpn dia. akhirnya sy da x bole tahan. sy nak terminate la servis tm ni. tp masa tu sy ada di shah alam. saya pegi TM point shah alam tp dorang suruh sy g menara TM jugak. menyusahkan betul. akhirnya sy terminate jugak la. tp masa masa kat tm point menara tu bkn snng2 jugak la nak terminate streamyx tu.sy rugi RM50 untuk duit kontraktor + duti setem. nampak sgt tm tak pandang individu mcm sy. dorang lebih pentingkan badan2 korporat je. dorg kan dah gah! siap sponsor MU. hehe
ajiroh on 25 Jul 2010 at 5:55 am #
lepas terminate. saya terus amik servis lain. tak sampai sejam saya dah boleh guna internet di rumah sy..skg dah lebih 6 bulan sy bole gunakan internet di rumah dgn cara puas hati. tp ketidak puasan hati dgn tm masih belum hilang. mcm diyana jugak la talak 4 utk TM.
sy bukan kawan/pembaca setia blog diyana. ini baru 1st entry sy baca.
mimi on 25 Jul 2010 at 10:43 am #
hahaha klaka la diorg ni..emo kot smpai jadi 3 watak.bape la TM bagi gaji kt diorg smpai bole berlakon 3 watak skalikgus..kekekeke..
Hillss on 27 Jul 2010 at 6:40 pm #
WOI!!!!!
Kalau nak komen to boleh, tak kisah pun, Tapi gunalah bahasa yg SOPAN. Janganlah guna nama ‘TMPOINT’, tmpoint bukannya satu je kat MALAYSIA. Ada beribu pekerja kat sana, termasuk yang tua dari KAU. Dasar Budak hingus yang tak guna di kurniakan OTAK, tak hormat org tua. Entah siapalah lelaki malang yg nak kan kau. Kasihan dia….. Harap-harap kau janganlah jadi menantu aku. Reject terus…….!
Diyana on 27 Jul 2010 at 7:10 pm #
OMG! Hills kata aku budak hingus tak kawin lagi! awww! thanks for the compliment Uncle!
ajiroh on 27 Jul 2010 at 7:20 pm #
hillss orang tm point ke? makcik umur brape makcik.
KD on 27 Jul 2010 at 7:31 pm #
D, depa ni tak tengok ka header blog hang ni? bukan ka laki dgn anak hang…
takmo baca abih2. ni baru kat blog, kalau actually write kat paper or komplen kat aduan rakyat lagi teruk aku rasa.. so open to critics la..
Diyana on 27 Jul 2010 at 7:41 pm #
KD, it is obvious i wrote TM Point Puchong. Maybe they don’t understand English. it is sad…
mom2que on 27 Jul 2010 at 8:01 pm #
orang2 tm ni menggelabah tak hingat. kalau dah mmg servis lembab tu mengaku je la. apa yg payah sgt.
i pun selalu kena dgn tm ni. streamyx prob, call kata dah buat complaint dah bukak job service, tp after one week senyap sunyi. call balik kata pulak oo nak bukak job la ni. WTF! kalau dah ada job service takkan tak amik apa2 action dah confirm pending lg service tu. after 2-3 weeks baru streamyx ok.
pastu 2nd problem, nak mintak rebate sbb no way i nak bayar 3 weeks takde line. dia boleh kata after 3 f****** months baru keluar rebate dlm bil. apa ke lama sgt. but u think 3 months is long enoigh for them to do their work.
apparently not. now dah masuk bulan ke 5 haram satu sen rebate pun takde. 3 weeks is equivalent to more than RM50 ok. i tunggu masa je nak talak 4. sbb sekarang dah jumpa buah hati baru DIGI BROADBAND yang sgt2 laju ala streamyx tp tak menyakitkan hati.
time to change.
ahni goncarian on 27 Jul 2010 at 8:41 pm #
Diyana, sy dah lama x komen kat blog u tp mmg bila baca this entry dan comment2 yg kelakar lawak guling2 ni, aku pun nak lah komen jugak… hahahah… Sepatutnya dengan entry ini boleh dijadikan teladan untuk improvement di masa depan. Mereka2 yg x pernah kena tu mmg lah macam tak percaya jer kan story you ni. Sy dah lebih 10 tahun melanggan streamyx dan dah macam2 peristiwa berlaku…. yg terbaru ni kena tunggu 3 bulan utk install unicool package. Me and my office mates applied almost at the same time tp sy punya selps 3 bulan baru dia psg, itupun selepas 4 kali pergi follow-up dgn tm point. My friends yg lain2 tu at least 2 times kena gi follow-up, dia org punya dpt dlm masa sebulan lebih. Kenapa dia org (staff TM) masih tak mengaku kelemahan ini?
ejamaris on 27 Jul 2010 at 8:52 pm #
ramai first time reader masuk diyanazman.com sebab post nih, sebab tuh tatau you dah lama hilang dara semoga tuhan membalas.. dan sumer jenis masuk ‘blok’ (bodo piang mana tak reti spell blog nih) nak hentam you je, probably setelah puas mengumpat you IRL (fitnah, dosa). Memang sah sangat diorang staff TM, datang mencarut2 kat you, instead of denying /rectifying this issue…
Kepada staff TM Kepong, len kali jaga2 dgn orang yang ada blog..
ejamaris on 27 Jul 2010 at 9:13 pm #
alamak! aku terfitnah TM Point Kepong… ehem… yang saya maksudkan adalah TM Point Puchong ye, tuan-tuan…harap maklum.
Bella on 27 Jul 2010 at 9:32 pm #
Diyana, this discussion is getting funnier..hahahahaaaa..
Diyana on 27 Jul 2010 at 9:50 pm #
ko nih ejamaris… apa kelas aku duk kepong?!
ejamaris on 27 Jul 2010 at 9:54 pm #
ah! sama jek!
Diyana on 27 Jul 2010 at 9:56 pm #
Nasib baik aku yg datang kat TmPoint Puchong tu.. Kalau obefiend?
ejamaris on 27 Jul 2010 at 10:33 pm #
Obefiend sangat rajin mengtroll orang… dia akan pi TM Puchong, amek gambar Andy dan kawan2, pastu superimpose muka diorang kat shocksite (sila google list of shocksite sendiri, malas nak eksplen) …bwahahahhaha…
anom on 28 Jul 2010 at 9:51 am #
funny how dalam banyak2 comment, not one is of apology. yg from TM ke customer service ke, walaupun susah nak deal dgn customer, u r paid to do it, the customer is not paid to sabar with u. if thats the job u choose to do, xkan u don’t understand the circumstance. diyana has all the right to vent her frustrations. org yg rugi bukan diyana but those who xmakan tegur. kalau xde customer, u pun xde kerja.
azman on 28 Jul 2010 at 10:18 am #
ada satu lagi benda pelik dgn TM ni…
hari ni TM telefon dan bagitau yg line telefon dah OK. dah boleh start guna telefon???
bila aku bagitau yg aku dah stop…dia bantai kata tak tahu. sistem kata masih aktif. gilo!
apa kena sistem TM ni??
aku kena isi sampai 2 borang and tunggu turn berjam jam untuk stop..tapi… tak stop2 pun… lepas sebulan bagitau aku sume line ok..
aisey..pelik pelik..
Diyana on 28 Jul 2010 at 10:24 am #
azman,
kang ada yg kata awak mengfitnah…. these people cannot accept they have very poor system in doing business!
sueharriz on 28 Jul 2010 at 11:30 am #
diyana, ksian u kan. dis is ur blog n u hv every right to pour wat u feel, and yet sum ppl cant respect dat. sum even use harsh words. since diyana is a customer, who had to wait for 70mins in Tmpoint..She , or any1 else wud feel annoyed? irrirated..? angry..? try put urself in her shoes..I think I’d go berserk too.. diyana, sabar jela. btw,dear commentor, it’s BLOG, not BLOK. kuiii.. *giggle sum more…*
azman on 28 Jul 2010 at 12:06 pm #
hari ni saja dah 4x TM call..
1st – dia bagitau line telefon dah ok. aku kata aku dah stop.
2nd – TM telefon lagi tanya samada line telefon ok atau tak. aku kata aku dah stop!
3rd – TM call lagi…nak confirm yg betul2 dah stop line. aku kata confirm aku dah stop!!
4th – …..malas aku nak angkat. gilo!
Diyana on 28 Jul 2010 at 12:16 pm #
Andy, Hills dan lain-lain… sila jawap komen Azman kat atas.
mom2que on 28 Jul 2010 at 1:43 pm #
Tu lah, kalau baru nak pasang line mungkin boleh accept lambat sbb maybe takde port baru. whatever. tp nak stop line nak keluar rebate pun makan bulan2, apa barang.
and yes tm staffs you’re paid to do the job. takde org paksa u keje situ and kalau rasa customer melampau, benti keje. cari la keje yg mengadap machine ke, tak yah jumpa org.
Hills, I think sapa jadi menantu u pun mesti hilang akal dpt mentua mcm ni.
Sal on 28 Jul 2010 at 6:06 pm #
D, ko dah wat komplen tak? aku last 2 yrs kot bengang sbb tggu lama gler gini gak tapi kat salah satu bank terkemuka kat mesia ni..tak yah la mention bank ape yg kaler merah tu kan..oppss! ;p
aku bukak website nye cari email address & aku komplen berasap! aku siap mentioned tarikh & masa kejadian & which branch & which staff. derang cepat2 reply & mtk mahap kt aku. siap manager bank tu sendiri call & mtk maap. yg paling best – staff yg aku komplen tu kene tukar immediately! happy or unhappy, the customer is always right
lily on 29 Jul 2010 at 2:27 pm #
For me,
owner of this blog yg bodoh..
mengata org pandai..
cm mn melayu nk maju..
BODOH..!
atie on 29 Jul 2010 at 5:34 pm #
di, take note pasal komen sal tu…aku rasa u shud do the same thing baru dorg diam…dorg provide servis tapi kalau servis ntah pape……sndiri mau ingat laaa..tak perlu hangin bile org komplen memacam…..
hmm…sape makan nasik…dia la yg kenyang…kekkeek
nora on 29 Jul 2010 at 9:58 pm #
lily
based on your comment
‘For me,
owner of this blog yg bodoh..
mengata org pandai..
cm mn melayu nk maju..
BODOH..!’
do you care to explain ape kena mengena entry ni dgn mcamana melayu nak maju? Diyana is a malay (eh..betul ke diyana), but she doesnt insult any race in her entry. How come you comment camana melayu nak maju???? apekena mengena melayu dgn entry ni? It doesnt what race you are, its about how professional you are doing your job. Its about the work ethics especially when you represent your company by being the customer service officer yadey..yadey….
are you sure the word BODOH at the end of your comment is purposely written to acknowledge her entry or just to show how BODOH your comment is?
OMG lily….please ….stop ‘humouring’ me with your insanely funny comment….
diyanazman.com » Phew! on 29 Jul 2010 at 10:39 pm #
[...] and will update more later. If you crave blogging entertainment you can read the comments at my TM Point entry. They are very [...]
yaya on 29 Jul 2010 at 10:42 pm #
andy, ” kalu awk tu byk experience…jgn buat blog…buat lah kja yg mendtgkan hasil…cth nya buat ank kah….improve kualiti kja konon…apa hasil kja awk…cuba ckp..////CENSORED BY ADMIN/////…”
oh poor andy~~
dia xtau kot berapa banyak hasil diyanazman dapat dari blogging..hahahaha!! hasil blogging ni diyanazman boleh buat belanja kahwin miki tau…hehe.. **ok! buat belanja kahwin adalah overrrr..haha**
Diyana on 29 Jul 2010 at 10:51 pm #
yaya,
amboi ko…. belanja kawin? giler over tuh! mana cukup belanja kawin..
yaya on 29 Jul 2010 at 11:29 pm #
handbag LV dua tiga bijik jerrr dah boleh buat saya jeles kak D…hehe
mungkin rege bag itu lebih dari gaji mereka2 itu..opss!! *statement haruslah keji*
wahahahahahahahaha…*dan gelak haruslah jahat*
p/s: u dont mind me calling u kak rite? hehe
zac on 30 Jul 2010 at 5:37 pm #
hahaha…gosh…funny la all those TM people comments…basic economy 101…CUSTOMER IS KING…
andy on 30 Jul 2010 at 7:47 pm #
yaya, tu bkn hasil keja, tu buat duit haram..keja bodoh..kalau kau nak ikut sekali, kau pun bodoh juga lah…kalau nak buat belanja kawin tu, kawin koboi pun boleh..hrp2 rumah tangga tak bahagia guna duit haram tu kawin..sudah lh tak bahagia sakit pula kena timpa tangga..kui kui kui
andy on 30 Jul 2010 at 7:50 pm #
azman..prove ade ke? aku pun guna svc TM..ok je..nasib kau je malang..maybe kau tu yg jenis tak sabar nak svc cepat..sapa nak bantu org yg kurang ajar dulu..sian…
andy on 30 Jul 2010 at 7:55 pm #
Shila, kalau tengok statement awak “pekerja TM meng-ugut pekerja TM sendiri”, ibaratkan awak macam makan muntah sendiri..yelah keja dgn TM, tapi hina TM…tak halal gaji kau..
andy on 30 Jul 2010 at 7:58 pm #
azman, kau nak stop ke nak terminate? guna ayat pun tak pandai..
azman on 30 Jul 2010 at 8:47 pm #
andy,
aku tak tau nak kata apa kat org genius macam kau ni..
susah nak cari org spesel mcm kau ni.
dah la genius…penyabar pulak tu.
skrg baru aku tau kenapa servis TM “HEBAT” sangat…
org genius (cacat otak) macam kau ni kita kena hormat.
tabik spring..toing toing..
azman on 30 Jul 2010 at 9:01 pm #
*diyana masih tak habis2 gelak dgn komen2 bernas andy*
dah la tu diyana…hahahahaha
Diyana on 30 Jul 2010 at 9:23 pm #
Oh Andy… mak speechless nyah…
*gelak guling-guling*
Miss Match on 31 Jul 2010 at 3:42 am #
omg diyana! the comments have spiralled out of control!
my opinion: if i were a concerned tm staff who seriously cares about the company’s reputation (or my colleagues), i would highlight your dissatisfaction to the customer service centre manager/head to give you a call, apologize, learn more about what happened & try to turn this around into something positive like finding out what actually went wrong, improve it further etc.
sigh. but sad to say, this didn’t happen. some people just got overtly defensive with your frank blog and accuse you macam-macam.
macam mana lah malaysia nak maju…
andy on 31 Jul 2010 at 8:57 am #
hahaha…kau dua org lgi bodoh…bangang..mangkuk pingan pecah….kata org tahu…cuba duduk kaunter…tengok how genius u r…kalau aku cacat otak..kau plak cacat pemikiran…bodoh..
andy on 31 Jul 2010 at 8:57 am #
bodoh………..
andy on 31 Jul 2010 at 8:58 am #
bodoh………
andy on 31 Jul 2010 at 8:58 am #
bodoh……………………
andy on 31 Jul 2010 at 8:59 am #
banggang……………
andy on 31 Jul 2010 at 9:00 am #
bengap…n…slowww….responnnnnnnnn…
andy on 31 Jul 2010 at 9:00 am #
bongokkk…
andy on 31 Jul 2010 at 9:00 am #
taik idung masin………..
andy on 31 Jul 2010 at 9:01 am #
taik pusak……
andy on 31 Jul 2010 at 9:02 am #
tungau…..duduk dlm gua……
andy on 31 Jul 2010 at 9:24 am #
miak genius…
sabrina on 01 Aug 2010 at 10:10 am #
OMG..sy rasa bg pihak TM, kalau la ada yg tengah membaca. Diyana n azman did say yg diaorg ada longterm relationship with streamyx…and if she did decide to stop the service something must have been really really with your service. Instead of saying things, u shud find a way to resolve this so that it stops from happening. Kenapa plak nak get upset about it, do something about it to improve on it..the fact that diyana n azman put up with it, she shud have gotten a “we are sorry and thank you for your feedback”..itu pendapat saya la..
Ken on 03 Aug 2010 at 9:15 am #
today i ask to transfer my phoneline and astro to new house:
TMpoint : 2 weeks
Astro: 48 hours (to my suprise 3pm they settle the same day already)
Although I dun really like both TM and Astro but they already monopoly, what to do ?
but TM really trying hard to improve, let’s give them 1 more year…
Ken on 03 Aug 2010 at 9:22 am #
shit.. i think mine’s gonna be like your case Di…
repulsiverina on 03 Aug 2010 at 8:24 pm #
dear andy/meera/kkc@truelife/langor n whoever else..
I had a super long and stressful day at work.. and at 8.30 pm im still at the office finishing work. so i decided to take a little breather and read diyana’s blog. Thank god I did! coz you guys are such hoots.. you provided me with so much entertainment and laughter.. in fact im still trying to catch my breath from laughing so hard. Thank you really! now I’m refreshed and rejuvenated to resume work.. and I have you and your brilliant comments to thank!
I really hope you keep up the good work of showcasing your intellect, character, wit and oh so charming and brilliant personality by continuing to unwittingly charge into people’s blogs without having an inkling of a clue as to who they are and what they write about.
Indeed, comments like yours are the kind of constructive criticisms that make our nation proud.. and also make most of us humble citizens realise that no matter how insane and intellectually challenged we may perceive ourselves to be…. there are others in a far worst state of mind.. Thank you for giving me not only free entertainment but also for making me come to the realisation that I am blessed to actually be rather sane and intellectually fulfilled afterall.
Yours sincerely,
repulsive (but sane!) rina
andy on 04 Aug 2010 at 5:19 pm #
awak cakap mcm budak genius lah..pernah x rasa taik atas kepala…TAIK..TAIK…tau x???
andy on 04 Aug 2010 at 5:23 pm #
ken, kenapa awak mentioned pasal tm n astro dtg sambung line awak pada masa yg sama?hairan dan pelik arrr….pastu org tanya pun tidak..(apaka)
Diyana on 04 Aug 2010 at 5:59 pm #
Andy,
kamu tahu tak Jalan Utara, Seksyen 11, Petaling Jaya?? Di situ ada satu persatuan khas untuk kamu. Iaitu Persatuan Spastik Selangor.
Saya cadangkan kamu pergi ke situ. Kamu pasti akan mendapat bantuan. All the best!
BroBani on 04 Aug 2010 at 6:12 pm #
sori la…aku lambat baca post ni. aku punya problem adalah masa tu aku nak bayar bil guna kredit kad sbb dah over due seminggu utk bil bulan 3. so aku call la TM, dan diaorg bagitau diaorg tak pernah terima bayaran secara kredit kad melalui telefon. so, i rest my case la kan.
pada bulan 5 yg lalu, aku lewat bayar lagi dan pada pukul 8pm mcm tu, telefon ku berdering. aku angkat, customer service rep TM yg call cakap pasal aku punya bill dah overdue dan aku bole buat bayaran menggunakan kredit kad thru phone. WTF la kan! bole la plak. so, samada itu customer service punya rep bodo atau TM yg bodo tak introduce this method of payment awal2.
but i think it’s TM la kot. kalau betul dari dulu this method of payment dah wujud, tentu la cust. serv. rep dia dah boleh accept payment aku kan…atau kalau sistem ni baru je wujud, BODO LA TM tak bagi any notification thru bills ataupun online promo pasal ni.
KD on 04 Aug 2010 at 6:21 pm #
Andy, what’s ur problem really?? or was it this entry terkena batang hidung u? semua org ada cara yg berbeza nak luahkan rasa tak puas hati. dont like what u read here n u feel like commenting unneccassarily and to ridicule others, might as well leave this site. Macam mana la sektor perkhidmatan kat Malaysia ni nak maju if this is how u guys respond to complaints??? kenapa lah suka benar suka sebut perkataan BODOH tu? Self reflect kah??!! Apparently u’ve never been to this blog b4 but this is how Diyana express herself. Grow up.. Nyemak je komen2 yg kurang murni bahasanya.. as said earlier, ni baru kat blog dah respond camni… kang ade jugak yg gi ngadu kat karam s. walia baru ada akai
BroBani on 04 Aug 2010 at 6:22 pm #
aku nak merujuk pada komen {Hillss on 27 Jul 2010 at 6:40 pm #} yg berbunyi: Kalau nak komen to boleh, tak kisah pun, Tapi gunalah bahasa yg SOPAN. Janganlah guna nama ‘TMPOINT’, tmpoint bukannya satu je kat MALAYSIA. Ada beribu pekerja kat sana, termasuk yang tua dari KAU.
hang mungkin boleh letak “TMPOINT yg bodo saje kecuali yg bijak tidak ada kena mengena dgn post ini” jadi PEKERJA PEKERJA TMPOINT YG BERIBU-RIBU ORANG SERTA BIJAK ITU tidak lah sentap kerana mereka hebat dgn kerja mereka… KOT!
Irwinz on 04 Aug 2010 at 6:47 pm #
Funny… no further comments…
KD on 04 Aug 2010 at 6:48 pm #
Bila difikirkan, kalau semua masalah kena jumpa bigboss maknanya staff2 yg ada tu tak efficientla… Rasanya it has been a normal practice kot small2 problem ni akar umbi yg settlekan.. only major problems yg bawa ke atas… Kalau dah jumpa manager ke sapa2 kang lain cerita pulak… Kang ade yg kena transfer pulak nanti kan susah.. apalah sangat setakat ngomel kat blog…
Diyana pun dah cakap terang2 TMPoint mana, ie Puchong, so tak perlu la beribu2 pekerja TMPoint yg lain nak sentap… D, i think if u wanna make official complaint (if u havent), dont just complaint on the service, but the poor behavior of their staff reflected thru the comments here..
Irwinz on 04 Aug 2010 at 7:03 pm #
For those working in public relations / customer servicing… these links MIGHT help you learn and excel more in your department…
Top 6 Reasons Why Customers Complaint -
http://blog.synergyentireasia.com/learningseries/JS1.htm
4 Simple Dos & Don’ts when Your Customers Complain – http://blog.synergyentireasia.com/learningseries/JS2.htm
I’ve been a customer service and a customer for more than 5 years… so I know how it feels to be on both sides…
Just my dua kupang…
Diyana on 04 Aug 2010 at 11:09 pm #
Tahniah kepada KD kerana menjadi komentar ke-100! anda memenangi sebuah hadiah misteri! sila dapatkan hadiah anda di kaunter khidmat pelanggan TM Point Puchong (kalau ada orang jaga)
ahni on 04 Aug 2010 at 11:16 pm #
Diyana, hg approved pulak comment andy tu… bagus, sbb itu menunjukkan hg appreciate andy yg tidak jemu-jemu menjengok blog mu, nmpknya dia peminat setia blog mu sekrg (tp restricted to this entry jer kot)…..
Diyana on 04 Aug 2010 at 11:22 pm #
kak ahni, saya rasa saya adalah peminat andy no 1 skrg… komen2 beliau sangat menghiburkan hatikewww inniewww.. hehehehe.. susah nak jumpa orang tahap spastik gini kak! kita patut appreciate beliau sebaik mungkin!
antu ngerepak on 05 Aug 2010 at 12:10 am #
wah nampak gaya nya semakin hangat topik psal tmpoint nih.although i never encounter the same experience when dealing with tmpoint (touch wood..), i have to say this.. CELCOM WIRELESS BERUKBAND MMG SUCKS.Ok tenkiu..puas hati ku haha!
andy, ada ka tmpoint byr kau gaji lebih nyuruh nganok ‘angry customer aka diyana da diva’ taik pusak, tungau, bengap etc.?adaka??SEKDA NAK???so iboh nak ngegeh ok..sekda org puji ko juak bah.peace!~
Nize on 05 Aug 2010 at 12:29 am #
..sapa andy?! elehh…best sangat ke andy tu..? elehhh
diamante on 05 Aug 2010 at 8:45 am #
OMG!!!!! motif andy nak bertaik bagai? kenapa aku rasa dia mcm nyah eh?HAHAHAHA. anyhow, dlm byk2 customer service aku rasa Team ORG KUNING yang bagus.
so far la kan. Kiss2 utk MIKI
atie on 05 Aug 2010 at 11:59 am #
best layan sini…kekekek..ilang jap sakit kepala aku…..
aku rasa andy dan seangkatan dengannya ni tak paham bahasa omputeh la…oppss..
atie on 05 Aug 2010 at 12:00 pm #
diamante….yup…rasanye ORG KUNING nye servis yg paling ok stakat ni…..tak perlu aku nak bebel lebih2…tau2 problem aku setel…..
ajiroh on 05 Aug 2010 at 11:30 pm #
comment andy yang bodoh menunjukkan dia seorang yang bodoh
diamante on 06 Aug 2010 at 9:58 am #
atie, kannnn…ORG KUNING nye seervis bagus
repulsiverina on 06 Aug 2010 at 2:06 pm #
Saudara Andy,
Terima kasih kerana menyedari hakikat bahawasanya saya memang seorang yang genius. Saya juga amat menyedari hakikat bahawasanya awak seorang yang tidak berapa cerdik mahupun waras.
Sebagai manusia, memang menjadi lumrah untuk berkunjung ke bilik air setiap hari. Oleh itu, ya, saya amat kenal apa itu najis (atau bak kata penggunaan bahasa saudara yang kurang manis “taik”). Walau bagaimanapun, saya tidak pernah melihat mahupun merasa najis yang diletakkan kepala.
Sehubungan itu, saya amat berbesar hatilah sekiranya saudara boleh membuat demonstrasi meletakkan najis di kepala saudara sendiri dan kemudiannya menghantar gambar tersebut melalui emel atau MMS kepada kami, peminat blog ini.
Sememangnya TM amat bertuah kerana mempunyai ahli tenaga kerja yang sungguh unik dan hebat seperti saudara.
PS : diamante – janganlah sentap mak nyah dengan menyamakan diorang dengan saudara andy kita nih..
Yang benar,
Repulsiverina
andy on 06 Aug 2010 at 11:56 pm #
taik pau kau ckp aku nyah diyana..meh sini aku sula **** engkau…aku x marah blog nie sbnrnya….tp aku kck ati jer…coz kau tu guna nm tmpoint…cuba lah pakai nm….ni x..trus sebut tmpoint…kalau kau nk tahu..aku bkn dari tmpoint semenanjung…(apaka)
andy on 06 Aug 2010 at 11:59 pm #
repuls..x pa lah…salute u….genius stombong…kah3…mls dah aku ngan blog ni…boring lah…x mmbransang kan…mula2 jer….kalu kengkwn ku join kan siok…lalalalalalalala…
adikmanja on 07 Aug 2010 at 9:15 am #
tq dengan kritikan dan komen..gua sebagai pekerja tm point..gua paham masalah pelanggan..tp kami hanya human..masalh sistem bukan under control kami..tp kami buat yg terbaik untuk anda..maybe ada kesilapan dan kekurangan yg masih perlu kami tingkatkan. cuma nak bg info..kawasan bandar kinrara memang ada problem..ada setengah kawasan masih tiada infra..so bila tranfer kami xde choice..kena inform pelanggan sebab talian anda masih tidak boleh pindah..tp xpelah..anda pun sudah pakai maxis..it’s ok still produk malaysia..cuma jika rasa masih ingin mengunakan produk tm..jgn malu jgn segan..kami sentiasa cuba membantu…sy menyeru klik tm..sama2lah kita tingkatkan prestasi..pelanggan ada hak bersuara..walau apepun complaint yg datang..anggp cabaran dengan kelemahan kita..team passion..
nannoor on 10 Aug 2010 at 7:44 pm #
ketinggalan ketapi aku ni.
baru khatam baca komen kat entry kau ni.
TOTALLY WICKEDDDD!!!!! (merujuk pada andy)
hahahahahahhahahhhahahhahha
kah kah kah kah kah.
andy, u made my day!!
sekalo on 11 Aug 2010 at 4:09 pm #
diana ko puasa x?x maok join ngumpat ?hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha……………………………………………………………………………………………………………………..
sekalo on 11 Aug 2010 at 4:11 pm #
kalo x puas ati stx slow.senang2 ko pindah ke burma ka..kalimantan timur ka..senang…kurang kit org mcm kau.luas skit pemandangan 1 msia
erni on 12 Aug 2010 at 12:30 am #
kekeke.. funny! tak suka tapi boleh masuk dan tinggalkan komen bertalu talu.
untuk andy and the gang termasuklah rakan sekerja yang membaca BLOG (bukan blok tau. ini bukan bangunan. huhuhu); my advice, why not leave the barking to dogs and be a human for once. susah ke?
diamante & atie;
walaupun i baru je menjadi ex-staff orang kuning, tapi tetap kembang kempis idung bila korang memuji team orang kuning. tenkiu.. tenkiu (on behalf yellow team) :p
mummy_jade on 12 Aug 2010 at 8:58 am #
wakakakakakakakakakakaka……………
kalau dah bengap tu bengap la jugak.. (sila amik perhatian…perkataan bengap ni ditujukan kepada encik andy)
Shah on 18 Aug 2010 at 2:40 pm #
Tengah cari alamat untuk buat komplen, terjumpa laman ni.
Masalah saya pun sama. Pindah satu taman sahaja, tapi ambil masa 6 bulan nak masuk line. Sebab kat tempat saya wireless broadband susah nak dapat, terpaksa pakai streamyx jugak.
Dalam 6 bulan tu dah beberapa kali kena pergi TM POint. Last2 bila dah pasang, bil pertama cecah RM400 sebab diorang tak upgrade package lama saya (RM20 for 10h) ke unlimited package.
Lepas jumpa manager Tm Point, diorang kata boleh settlekan dalam seminggu atau 2 weeks max. Tapi bulan ni dapat bil RM400 lagi. Bodoh betul la tm net ni.
shyeight on 23 Aug 2010 at 2:32 pm #
Askum & Salam sejahtera,
Aku terpanggil disini untuk membuat komen juga setelah aku terbaca semua komen yang penuh dengan perasaan,emosi dan terbawa-bawa.
Aku ni pun sekadar nak berkongsi cerita sempena di bulan Ramadan yang mulia ini tetapi bukan hendak menyebelahi mana-mana pihak tapi memberi tahu kebenaran apa yang berlaku dan aku pun mengalaminya.
Aku tahu orang bekerja di belakang kaunter tu bukanlah orang yang buat pemasangan dan sebarang pembaikan hanya sekadar ambil maklumat pelanggan samada nak langgan,sambung,bayar bil,nak potong serta servis pelanggan sebaik yang mungkin mengikut masa yang ditetapkan tak silap aku 7 min minimum seorang.Masa itu akan dipantau oleh bos cawangan untuk melihat kecekapan anak buahnya jika cepat bagus la kalau lambat akan diberi penyelesaian khas.
Pelanggan yang datang mempunyai pelbagai ragam dari melayu,india,cina dll kaum so macam2 hal kena selesaikan dalam masa tersebut.Ada yang menangis,ada yang marah,ada yang suka,ada yang merayu…bagi aku kawasan puchong especially semestinya kaum cina yang ramai.Dalam satu hari memang kaunter yang ada banyak tetapi staf tidak seramai itu sebabnya ada yang buat kerja dibelakang sebagai HR cawangan,kira stok keluar masuk duit bayaran,time makan ada shift dll lagi jadi nak penuhkan semua kaunter adalah “mimpi” tambahan jika ada yang cuti sakit atau kena bertugas di cawangan lain.
Kelambatan sesuatu pendaftaran maklumat memang diakui sistem yang digunakan betul2 rumit dan mengelirukan kerana banyak data perlu dimasukkan kedalam sistem.Memang ada sistem baru dibangunkan tetapi sistem itu pun rumit.Spt cth nak buat pemasangan sistem pendaftarn yang perlu dibuka serentak hampir 3 atau lebih spt cek samada dsitu ada port lagi tak,no apa yg bakal pelanggan dapat,maklumat hutang2 dl,pendaftaran.Pastu tugasan itu akan diambil pula oleh kontraktor2 yang dilantik TM untuk melakukan pemasangan yang melebihi dari 10 kawasan sehari.
Bila ada pelanggan nak potong line sememangnya ada arahan sebolehnya2 save tapi bagi pelanggan yang bukan kategori maki-maki dah org dah marah2 watpe nak save.Cukup susah & bukan senang kerana kebanyakan mereka yang bekerja ini bukanlah background Dip. in public relationship tp hanya nak cari kerja yang boleh menampung hidup,keluarga dll serta semata-mata ada diploma dalam pelbagai bidang.
So aku boleh kata TM ni adalah tempat maki yang perlu ditanggung barisan hadapan (org2 kaunter) walaupun kebanyakkan kesalahan bukan bemula dari mereka.
Kepada mereka yang faham akan kerja seseorang itu dan pernah duduk dibangku pelanggan pernah juga duduk di kerusi pekerja seperti aku ni.Bagi diri aku amat memahami kerana aku lalui semua itu dan bermula dari bawah merupakan pengalaman yang boleh mengajar kita dari mana asalnya kita semua dan tidak melupakan orang bawahan…kerana aku EX-worker TM Point Puchong tak caya tanya la staf nama spt di atas…wassalam
p/s: banyak komen di blog ni makin tebal duit raya dapat dari pengiklan2 ek tuan punya blog…tahniah
Shah on 23 Aug 2010 at 5:21 pm #
@shyeight
Betul apa yang awak kata tu. Staff TM Point ni adalah frontline untuk TM. Segala masalah, diorang akan dicari dulu walaupun diorang ni tak tahu sangat pasal teknikal macam pemasangan wayar telefon. Tapi dalam kes saya ni, kelewatan sampai berminggu-minggu sehinggakan bil pertama mencecah RM400 tanpa call mana2, hanya internet. Disebabkan mereka lewat nak configure package, saya kena tanggung bil. Setiap 2 minggu saya kena pergi sana. Line tak masuk2, tak de internet, salah pakej, bil melambung dan minta kurangkan bil. Setiap kali janji seminggu, saya biarkan lebih seminggu, tapi sama juga, tak selesai pun masalah. Lepas satu, satu.
G2K on 30 Aug 2010 at 5:18 pm #
Hi Diyana.. I agree with you 110% when you talk about your TMPoint experience.. I am encountering very similar situation as yours.. This is how it it goes.. I applied for a new internet line for my company since 2 months ago and today, TMPoint told me that they could not locate the application form.. The strange thing is when I called them in the morning today, I was told to sign an agreement which is not what I ordered.. Have our orders been mixed up? Or they could simply predict what we applied for.. Why couldn’t they have give us a call so we could rectify the problem earlier.. To summarize my whole experience into one word, I would use “FRUSTRATED” as most appropriate.
Btw, is there a place where our complaints can be heard and acted upon?
kak iena on 03 Sep 2010 at 8:12 pm #
D, the same case as mine when I move to my new house. Luckily, abg fali pejam celik’s bro is working in a TM point. Finally we asked him to help. But you know what, we had to divorce streamyx with talak 4 too coz according to them, they don’t have anymore port to put my line. I was like…what???? hmmmmmm…now I’m using UMobile broadband.